1. Introduction
SmoothMechanic ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workshop management software.
We understand that you're trusting us with your business data and your customers' information. We take that responsibility seriously.
2. Information We Collect
Account Information
- Name and email address
- Business name and address
- Phone number
- Payment information (processed securely by Stripe)
Business Data You Enter
- Customer names, contact details, and vehicle information
- Job records, quotes, and invoices
- Parts and service descriptions
- Notes and communications
Automatically Collected Information
- Device type and browser information
- IP address and general location
- Usage patterns and feature interactions
- Error logs for troubleshooting
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send email notifications on your behalf to your customers
- Respond to your comments, questions, and support requests
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address technical issues and security threats
- Send you updates about the Service (you can opt out)
4. Data Storage and Security
Your data is stored securely using industry-standard practices:
- Data is encrypted in transit (TLS/SSL) and at rest
- We use Supabase for secure database hosting
- Regular security audits and monitoring
- Access controls limit who can view your data
- Offline data is stored locally on your device and synced securely
5. Data Sharing
We do not sell your personal information. We may share your information only in these circumstances:
- Service Providers: With trusted partners who help us operate (e.g., Stripe for payments, Resend for emails)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to sharing
6. Your Rights
You have the right to:
- Access: Request a copy of your data
- Correct: Update inaccurate information
- Delete: Request deletion of your data
- Export: Download your data in a portable format
- Opt Out: Unsubscribe from marketing communications
To exercise these rights, contact us at hello@smoothmechanic.com
7. Customer Data
When you store your customers' information in SmoothMechanic, you are the data controller and we are the data processor. You are responsible for:
- Obtaining appropriate consent from your customers
- Complying with privacy laws in your jurisdiction
- Responding to your customers' privacy requests
We will assist you in meeting your obligations where possible.
8. Cookies and Tracking
We use essential cookies to keep you logged in and remember your preferences. We use basic analytics to understand how the Service is used. We do not use advertising cookies or sell data to advertisers.
9. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for up to 90 days for backup purposes, after which it will be permanently deleted.
10. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Children's Privacy
The Service is not intended for children under 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use after changes constitutes acceptance.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
hello@smoothmechanic.com